automotive appraisal services group

Terms & Conditions

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Terms & Conditions
PLEASE READ THIS DOCUMENT CAREFULLY !

THIS DOCUMENT CONTAINS PERTINENT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU

By visiting/using this website, you acknowledge your assent to the following conditions of use without limitation or qualification.  Please read these conditions carefully before visiting/using this website.

This agreement contains the terms and conditions that also apply to purchases by individuals, businesses, corporations, charities, and any other entity from automotive appraisal services group® (collectively herein referred to as - aasg) that will be provided to you (customer) on orders for appraisal services and/or related services and/or products and sold by aasg in the United States.  By accepting services and/or products, customer agrees to be bound by and accepts these terms and conditions.

THESE TERMS AND CONDITIONS APPLY (I) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE PURCHASE AGREEMENT WITH aasg, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) UNLESS OTHER aasg STANDARD TERMS APPLY TO THE TRANSACTION.

These terms and conditions are subject to change without prior written notice at any time, at the sole discretion of aasg and so stated by updating this posting.  You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions.

  APPLICABLE  LAWS .....  
 
Customer agrees to comply with all applicable laws and regulations as established by each state and applicable laws of the United States.
 
This agreement and any sales thereunder shall be governed by the laws of the state of California, without regard to conflicts of laws rules.
 
   APPLICABLE  TAXES .....  
 
Customer is responsible for any and all applicable sales tax, as well as any and all other taxes that may be associated with the service/product order. Applicable sales tax will automatically be calculated into the final purchase price. When relevant, California State sales tax will be collected for products shipped to California addresses.
 
  APPOINTMENT CANCELLATION  POLICY .....  
 
In instances where customer requests an on-site appraisal service be performed, and later is to be canceled, an appointment cancellation fee may be imposed.  Said cancellation fee shall apply when one or any of the following conditions is met:
 
Appointment is secured by aasg and therefore subsequently canceled by customer, vehicle owner, and/or individual showing or otherwise in possession of vehicle, without a suitable and timely (timely = one (1) hour minimum) cancellation notification prior to the scheduled appointment time, with said cancellation notification made directly to aasg, and/or stated appointment is otherwise not able to be executed due to no fault of aasg.
 
The customer retaining the services of aasg, and/or on whose behalf aasg services have been retained, agrees to an assessed appointment cancellation fee of up to one-half (½) the stated appraisal fee plus any incurred applicable mileage fee.
 
At the sole discretion of aasg, said assessed appointment cancellation fee will be applied/charged to customer submitted credit or debit card, or billed via an aasg generated statement.  Assessed appointment cancellation fee must be proffered prior to any further action and/or ensuing appointment is secured and/or change in appraisal service as requested by customer.
 
   DISCLAIMER .....  
 
To the fullest extent permissible pursuant to applicable law, the materials on this website are provided "AS IS" and without warranties of any kind either expressed or implied. aasg and its subsidiaries and affiliates, or any of their employees, directors, officers, or agents (collectively herein referred to as - aasg) disclaim all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. aasg does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components. aasg does not warrant or make any representations regarding the use or the results of the use of the materials on this website in terms of their correctness, accuracy, reliability, or otherwise. You (and not aasg) assume the entire cost of all necessary servicing, repair, or correction. The information and descriptions contained herein are not intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes. This website may be linked to other websites which are not maintained by aasg, therefore, aasg is not responsible for the content of those websites. The inclusion of any link to such websites does not imply approval of, or endorsement by aasg, of the websites or the content thereof.
 
   GUARANTEE .....  
     APPRAISAL SERVICES GUARANTEE
aasg guarantees that any appraisal service purchased by customer directly from aasg, to be accepted for its intended purpose within specific limitations. If it cannot be used for its intended purpose due to rejection by a third party requesting said appraisal service, on the merits that the completed appraisal is not worthy, credible, or performed within standard industry guidelines, aasg guarantees that a refund of the appraisal service fee will be allocated if the appraisal is rejected by said third party.
Refund must meet the following criteria:
  • Applies Only To Non Acceptance Of The Appraisal By A Third Party
  • Does Not Apply To Disagreements Of Stated Appraised Value
  • Valid For Sixty (60) Days From Original Appraisal Request Date
  • Applies To Appraisal Fee Only ... Does Not Include Applicable S&H Fee
   To Receive Refund
Return ORIGINAL appraisal, accompanied with a signed letter on their company letterhead - from the third party (individual or company) involved...stating they refused acceptance of said appraisal and their declared reason(s) why.  aasg will review requested material to determine if refund is deemed worthy.  Said review will be performed in an appropriate and timely manner.
Customer is responsible for all fees incured in returing material.
When warranted, refund will be issued within thirty (30) days of approval.  It's the sole discretion of aasg to issue refunds in the form of:
  • Issuance Of Credit Applied Only To Same Charged Credit Card
  • Issuance of aasg Business Check
  • Issuance Of One (1) Year aasg Credit Towards Products/Services 
  Mail Material To
          automotive appraisal services group®
          18032 Lemon Drive   Suite F
          Yorba Linda, CA   92886-3382
     PRODUCT  GUARANTEE
aasg guarantees that any product purchased by customer directly from aasg to be free of defects in manufacturing.  It is the sole responsibility of the customer, at their sole expense, to return any defective products to aasg for review.  Said review will be performed in an appropriate and timely manner.  It is the sole discretion of aasg to (I) refund the product purchase price (Does Not Include Applicable S&H Fees) paid by customer, (II) replacing the defective product or, (III) deny request due to customer misuse of stated product.
Refund/Replacement will be issued within thirty (30) days of refund/replacement approval.  It's the sole discretion of aasg to issue a refund/replacement in the form of:
  • Replacement Of Defective Product With Same Or Updated/Improved Item
  • Issuance Of Credit Applied Only To Same Charged Credit Card
  • Issuance of aasg Business Check
  • Issuance Of One (1) Year aasg Credit Towards Products/Services 
  Return Defective Product To
          automotive appraisal services group®
          18032 Lemon Drive   Suite F
          Yorba Linda, CA   92886-3382
   JURISDICTIONAL  ISSUES .....  
 
Unless otherwise expressly set forth herein, aasg makes no representation that materials on this website are appropriate or available for use in any location.  Those who choose to access this website do so on their own initiative and are responsible for compliance with local laws.
 
   LIMITATION  OF  LIABILITY .....  
 
     SERVICES/PRODUCTS
aasg does not accept liability beyond the remedies set forth herein, including any liability for services/products not being available for use or for lost or undeliverable material.  aasg will not be liable for personal or business losses related to any services/products or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein.  Customer agrees that for any liability related to the purchase of services/products, aasg is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services or products under this agreement.  It is the sole discretion of aasg to refund the purchase price paid by customer or replacing the product.
 
     WEBSITE
While aasg uses reasonable efforts to include accurate and up to date information on this website, errors or omissions sometimes occur.  aasg makes no warranties or representations as to the accuracy of this website.  Under no circumstances, including, but not limited to, negligence, shall aasg or any party involved in creating, producing, or delivering the website be liable to you for any direct, incidental, consequential, indirect, or punitive damages that result from the use of, or the inability to use, the materials on this website, even if aasg or an aasgauthorized representative has been advised of the possibility of such damages.  In no event shall aasg's total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this website.
 
aasg also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website.
 
   OTHER  DOCUMENTS .....  
 
Other than as specifically provided in any separate formal written agreement between customer and aasg, these terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s).  Any attempt to alter, supplement or amend this document, or to enter an order for service(s)/product(s) which is subject to additional or altered terms and conditions will be deemed null and void, unless otherwise agreed to in a written agreement signed by both customer and qualified aasg representative.
 
   PAYMENT  TERMS .....  
 
Terms of payment are within the sole discretion of aasg, and unless otherwise agreed to by aasg, payment must be received by aasg prior to acceptance by aasg of an order.  Payment for any products and services may be made by credit card, personal or business check ... paper or paperless (electronic), certified funds, money orders or other prearranged payment method.  Issued statements are due and payable upon receipt.  aasg may invoice parts of an order separately.  Orders are not binding upon aasg until accepted by aasg.  Any quotations given by aasg will be valid for the period stated on the quotation.  Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.
 
A $25.00 fee will be assessed on any/all return checks.
 
   PRIVACY .....  
 
Consult our  - ONLINE  PRIVACY  POLICY
 
  PRODUCT  WARRANTY .....  
 
aasg disclaims all other warranties, express or implied, relating to the product, including, but not limited to, any implied warranty of merchantability or implied warranty of fitness; and the express warranties are in lieu of all obligations or liabilities on the part of aasg arising out of or in connection with the sale, use, or operation of the product.
 
  RESALE  POLICY .....  
 
Customer agrees and represents that it is buying any service/product from aasg solely for customer's own internal use, and not for resale in any manner, public or private.
 
  RESTRICTIONS  ON  USE  OF  WEBSITE  MATERIALS .....  
 
This website is soley owned and operated by aasg.  Except as otherwise expressly permitted by aasg, no materials from this website or any website owned, operated, licensed or controlled by aasg may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.  You may download material displayed on this website for your use only provided you also retain all copyright and other proprietary notices contained on the materials.  You may not distribute, modify, transmit, reuse, repost, or use the content of this website for public or commercial purposes, including the text, images, audio, and video without written permission granted by aasg.
 
aasg neither warrants nor represents that your use of materials displayed on this website will not infringe rights of third parties not owned by or affiliated with aasg.
 
  RETURN / REFUND  POLICY .....  
     APPRAISAL SERVICES
In instances where an appraisal service is purchased an not utilized, aasg offers a limited refund policy.
If an appraisal service is purchased and subsequently not used, and aasg's Appraisal Information Report - AIR was not completed or damaged in any fashion what-so-ever, and at the sole discretion of aasg, a refund of the appraisal service fee will be allocated.  Each request will be reviewed on a case-by-case basis.
Refund must meet the following criteria:
  • Appraisal Information Report - AIR Must Not Be Completed In Any Fashion What-So-Ever
  • Appraisal Information Report - AIR Must Not Be Damaged And/Or Disassembled In Any Fashion What-So-Ever
  • Valid For Sixty (60) Days From Original Appraisal Request Date
  • Applies To Appraisal Fee Only ... Does Not Include Applicable S&H Fees
NOTE:  Return/Refund Policy Applies To Retail Clients/Customers Only.  It Does Not Apply To Established Coporate And/Or Charity Organization Accounts.
  To Receive Refund
Return ORIGINAL Appraisal Information Report - AIR, accompanied with a signed letter stating reason(s) why refund is being requested.  aasg will review said material to determine if a refund is deemed worthy.  Said review will be performed in an appropriate and timely manner.
Customer is responsible for any/all fees incurred in returning material.
When warranted, refund will be issued within thirty (30) days of approval.  It's the sole discretion of aasg to issue refunds in the form of:
  • Issuance Of Credit Applied Only To Same Charged Credit Card
  • Issuance of aasg Business Check
  • Issuance Of One (1) Year aasg Credit Towards Products/Services
  Mail Material To
          automotive appraisal services group®
          18032 Lemon Drive   Suite F
          Yorba Linda, CA   92886-3382
     PRODUCTS,
If a product(s) is purchased and subsequently not used, and at the sole discretion of aasg, a refund of the unused product(s) will be allocated.  Each request will be reviewd on a case-by-case basis.
Refund must meet the following criteria:
  • Product(s) Must Be Returned In Their Individual Original Packaging
  • Product(s) Must Not Be Damaged In Any Fashion What-So-Ever
  • Valid For Sixty (60) Days From Original Purchase Date
  • 10% Restocking Fee Will Be Applied
  • Applies To Product(s) Only ... Does Not Include Applicable S&H Fees
  To Receive Refund
Return ORIGINAL product(s), accompanied with a signed letter stating reason(s) why refund is being requested.  aasg will review said material to determine if a refund is deemed worthy.  Said review will be performed in an appropriate and timely manner.
Customer is responsible for any/all fees incured in returing product(s).
When warranted, refund will be issued within thirty (30) days of approval.  It's the sole discretion of aasg to issue refunds in the form of:
  • Issuance Of Credit Applied Only To Same Charged Credit Card.....Less 10% Restocking Fee
  • Issuance of aasg Business Check.....Less 10% Restocking Fee
  • Issuance Of One (1) Year aasg Credit Towards Products/Services.....Less 10% Restocking Fee
  Mail Product(s) To
          automotive appraisal services group®
          18032 Lemon Drive   Suite F
          Yorba Linda, CA   92886-3382
   RECIPROCAL  LINK  PROGRAM .....  
 
aasg offers a reciprocal link program to other qualified websites.  It is at the sole discretion of aasg to accept/reject taking part in any reciprocal link exchange with any website it deems unsuitable for any reason what-so-ever.  aasg retains the right to remove any reciprocal link, canceling any agreed upon reciprocal link exchange, with any website, at any time, with no announcement being issued.
 
Acceptance of a reciprocal link exchange with any website is not to be construed as an endorsement of that website by aasg.  Nor does the inclusion of any link to any additional website participating in that websites reciprocal link exchange program imply approval of or endorsement by aasg of that website or the content thereof.
 
aasg cannot be held liable for any damage to, interruption of service, introduction of any virus, or any other harmful concern with any website, its server and/or host when participating in a reciprocal link exchange directly or indirectly.   Same LIMITS OF LIABILITY apply to websites taking part in any reciprocal link exchange program with aasg as do those LIMITS OF LIABILITY of visitors/users to aasg website.
 
  RIGHT OF SERVICE .....  
 
aasg reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if aasg deems this action is in the best interest on aasg as a company and/or its customer base as a whole.
 
   SERVICE  &  PRODUCT  CHANGES .....  
 
aasg continually upgrades and revises its service/product offerings to provide aasg customers with the best possible service and latest information available.  aasg may revise and discontinue services or products at any time without prior notice to customers.  aasg will perform services or ship products that have the functionality and performance of the services/products ordered, but changes between what is performed/shipped and what is described in a specification within the website or any brochure/pamphlet are possible.
 
   SERVICE & SUPPORT .....  
 
aasg will provide general service/support to customer in the United States, in accordance with the then-current service/support policies in effect.  Service/Support offerings may vary from service to service ... product to product.  aasg has no obligation to provide service/support until aasg has received payment-in-full for the service(s) and/or product(s) for which service/support is requested.
 
   SHIPPING  &  HANDLING  FEES .....  
 
Customer is responsible for all shipping & handling (S&H) fees be they standard FedEx - UPS - DHL - USPS, priority-express, overnight delivery service, or other...public or private.  Fees are calculated at the current S&H rate as stated within this website - verbally by an authorized aasg agent, information/sales brochure - promotional pamphlet and/or shopping cart.
 
On occasion, depending upon customer submitted mailing/shipping address, optional priority-express overnight service may only be performed within a two (2) day window as regulated by aasg employed delivery service, FedEx - UPS - DHL - USPS, or other...public or private.
 
aasg  is not responsible for undelivered service(s)/product(s) due to fault of employed delivery services be they standard FedEx - UPS - DHL - USPS, priority-express, overnight delivery service, or other...public or private.
 
Unless prior arrangements made, it is the sole responsibility of customer to incur any/all S&H fees when forwarding/returning appraisal service(s) material and/or product(s) to aasg.
 
SHIPPING & HANDLING FEES ARE NOT REFUNDABLE
 
  SOFTWARE  LICENSES .....  
 
You acknowledge that any software available or provided to you on this website may contain technology that is subject to strict controls by various agencies of the United States Government pursuant to United States export control laws and regulations.  You hereby agree that you will not transfer or export such software from the United States (including, for example, providing such software to any foreign person or entity in the United States) or re-export such software outside the United States in violation of United States export laws and regulations.  aasg does not authorize the downloading or exportation of any software or technical data from this website to any jurisdiction prohibited by the United States export controls laws and regulations.
 
  TRADEMARKS  &  COPYRIGHTS .....    
 
All trademarks, services marks, trade names, logos, and icons are proprietary to aasg.  Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the written permission of aasg or such third party that may own the trademarks displayed on this website.  Your use of the trademarks displayed on this website, or any other content on this website, except as provided herein, is strictly prohibited.
 
Images displayed on this website are either the property of, or used with permission by, aasg.  The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted herein.  Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
 
*  *  *  *  *

aasg is the sole operator of the automotive appraisal services group® website.  If you would like to contact us regarding our TERMS & CONDITIONS, please feel free to do so.

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Effective/Revised Date:  November 22, 2008
Copyright by: automotive appraisal services group®   1996-2010
                                      All Rights Reserved

 

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